Question 1

Where do you ship to?

Accepted Answer

We currently ship to most European countries. For orders outside of Europe, please contact us at info@maupottery.com.

Question 2

What are the shipping fees?

Accepted Answer

Free shipping for orders over €100.
A €7 shipping fee applies to orders under €100.
Local pick-up is available in Ghent, Belgium.

Question 3

Are your products dishwasher safe?

Accepted Answer

Yes, all our ceramics are dishwasher safe. However, for longevity, we recommend handwashing with care.

Question 4

Can I customize my order?

Accepted Answer

Currently, we do not offer custom pieces, but we’re always working on new collections. Stay updated by subscribing to our newsletter.

Question 5

How do I care for my ceramics?

Accepted Answer

Avoid sudden temperature changes (e.g., from fridge to oven). Clean gently with mild soap and avoid abrasive materials.

Question 6

What is your return policy?

Accepted Answer

Due to the handmade nature of our products, we do not accept returns or exchanges unless the item arrives damaged. If you experience any issues, please contact us within 7 days of receiving your order.

FAQ

Frequently asked questions